Monday through Friday between the hours of 9-5. Freight companies will contact you via phone to schedule a delivery date and time that works for you.
When your order is processed, you will receive an sms on your phone containing a tracking number and confirming that your package has been sent from Ethiopia.
At this time, we do not offer shipping to Asia & Oceania
New - Sheromeda Prime Delivery (in 24 hours Addis Ababa area)
Refunds
We want you to be happy with your purchase!
Our refund policy lasts 14 days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
You have 14 days after the date of your order to ask for a refund. After 14 days, we can only gives you a discount code or a coupon code usable on sheromeda.com
To get an exchange please return your product at :
Sheromeda team
6 Allée des apothicaires
Clichy sous bois, 93390.
FRANCE
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damages
Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition.
All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us at contact@sheromeda.com to file a claim. We will arrange replacement or return of the item.
However you will be responsible for the return shipping charges.
Before you return an item, please email us: contact@sheromeda.com with a copy of the emailed invoice that was sent to you at the time of purchase
Package lost
If your package is not arrived at your destination, please contact the carrier to ask for more information with the required tracking number which have been given to you.
Refund is not possible in case of a package lost. Discount code will be sent to customer to half of the value of the product lost. (50%)
Sheromeda.com is not responsible for the lost of the package during the international transit of your package. International carrier responsability is engaged.
Sheromeda.com responsability is no more engaged after a package given to Ethiopian Postal.
