Refund policy
last updated on 01 November, 2022
COVID-19
Our refund policy lasts 14 days. If 14 days have gone by since you ordered your item, unfortunately we can’t offer you a refund.
If you have not received your Item :
Please check first on the website of carrier by using the tracking number sent by our team.
If your package have the status "in transit" we advise you to wait and to check regulary with the carrier.
If your package have been declared lost by the carrier. Please send the proof at contact@sheromeda.com (screenshot or mail that proof the tracking number declared lost) Then you will be refund the totality of your amount by gift card useable on the website www.sheromeda.com
Shipping costs are non-refundable
Refunds (if applicable)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, spices, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase received by mail.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 5 to 7 business days
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@sheromeda.com
Sale items are non-refundable
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@sheromeda.com
To return a product, you should return package at :
Sheromeda team
6 Allée des apothicaires
Clichy sous bois, 93390.
FRANCE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
